Accent discrimination

By Loribelle Hunt | April 10, 2008
Loribelle Hunt Icon

Y’all, I am so not joking.

I call to check and see if my credit card payment cleared the other day and the system is all done by voice now. So I say my card number and it makes me repeat it. Figuring I just talked too fast, I said it slower. No dice. Okay. Needs to be slower and well enunciated apparently. Um yeah right. I finally gave up and waited till I could check it online. But then a few days later I get a late notice on a bill, check my bank and the check’s cleared, and have to call that company. Oh. My. Freaking. Gawd. After the fourth try to make stupid computer guy understand my account number I finally got transfered to a real live person. Who tells me yes. There have been complaints about the system. Apparently it doesn’t like some accents. Why do they keep using it? To save money of course.

You just can’t make this stuff up.

I’m waiting for the day I can instant message with issues but until then maybe I need to go into speech therapy. Or spend a lot of frustrated time on the phone if I have a billing issue. Corporate America isn’t nearly well prepared enough for all the pissed off phone calls they’ll be getting from the South. :P

6 Responses to “Accent discrimination”

  1. Jennifer McKenzie Says:
    April 10th, 2008 at 1:56 pm

    The South will rise again!!!! Strike a blow for the downtrodden, Lori!!!

  2. Avaron Dale Says:
    April 12th, 2008 at 1:36 pm

    Lori, I have the same problem with the local power company’s voice system. Strangely, my DH (who’s a native Southerner) has no problems with it. We decided it doesn’t like Yankees.

    ~Avaron

  3. Loribelle Hunt Says:
    April 12th, 2008 at 2:16 pm

    Lol Jen! Yeehaw!

    Avaron we obviously need to alternate voice systems lol! I don’t mind these voice systems (better than endlessly punching in numbers) but they have got to get the kinks worked out!

  4. writerswidower Says:
    April 12th, 2008 at 7:42 pm

    If you would like to proceed in
    English press 1
    French press 2
    Texan press 3
    New Jersey press 4
    Canadian press 5
    etc…

  5. Jennifer McKenzie Says:
    April 12th, 2008 at 11:22 pm

    Buhahahahahahahaw!!! Writer’s Widow, you are the bomb.
    Speaking of bomb. I’m convinced the government is listening in on MY conversations.
    When people say things to you on the phone like “Well, why don’t you blow something up? That always works.”
    *stares hard at Dayna*

  6. Crystal Jordan Says:
    April 18th, 2008 at 6:00 pm

    As long as they understand my Californian, I can’t bitch. But it’s where Hollywood is, so we get to have what’s considered a “regular accent” because we set the standard. Sneaky, huh? No one ever suspected what we were up to.